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What you’ll do

• Respond to customer inquiries through chat, calls, and emails in a professional and timely manner.
• Manage and follow up on flight and hotel bookings, ensuring all details are accurate and confirmed.
• Handle booking changes, cancellations, and refund requests in line with airline and supplier policies.
• Resolve customer issues efficiently and follow up on cases until they are fully completed.
• Maintain high service quality standards and ensure customer satisfaction.
• Work effectively under pressure while managing multiple tasks and priorities.

What you’ll bring

• Strong sense of responsibility and ownership.
• Excellent attention to detail and accuracy.
• Good time management and organizational skills.
• Dedication, reliability, and a strong work ethic.
• Ability to accept and provide constructive feedback professionally.
• Strong problem-solving and decision-making abilities.
• Teamwork and collaboration skills.
• Ability to work efficiently in a fast-paced environment.
• Adaptability, flexibility, and quick learning skills.
• Professional attitude and discipline