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What you’ll do

• Own the commercial and operational relationship with assigned airlines and inventory providers.
• Hold partners accountable to agreed terms on commissions, settlements, SLAs, and service quality.
• Lead monthly and ad-hoc commercial reviews with clear agendas, actions, and follow-ups.
• Ensure commercial agreements, commissions, and incentives are accurately implemented in internal systems.
• Monitor settlements and payments, identify discrepancies, and actively drive resolution and recovery.
• Coordinate closely with Finance to support timely reconciliation and cash-flow visibility.
• Take full ownership of supplier-side operational issues from identification to closure.
• Analyze root causes, track recurring issues, and work proactively with internal teams and providers to prevent repetition.
• Escalate issues when thresholds or timelines are breached and recommend mitigations when needed.
• Translate provider feedback into clear actions for Operations, Product, and Tech teams, and follow through until resolution.
• Maintain structured documentation of issues, decisions, progress, and learnings.
• Manage daily top-ups and balances with providers, proactively flagging risks to avoid service disruption.

What you’ll bring

• Exceptional attention to detail and high accuracy in commercial and financial matters.
• A strong execution mindset: you move fast, follow through, and take ownership of outcomes.
• Confidence in making decisions and pushing back on incorrect settlements, commissions, or claims.
• The ability to prioritize issues based on commercial and customer impact.
• Comfort with structured documentation of progress, challenges, and learnings.